Customer Support

ur airfreight staff attaches great importance to customizing the booking process for our customers. That’s why we strive to find the air freight solution that best suits your needs. We’ll ask you when the freight is available, what the required delivery date is, and if there’s potential to save on time or cost. Your answers to these and other questions help us decide if you should book the air freight as direct. We’ll also see if our sea-air service is a better solution for you.

We have more than twenty years of experience. During that time, we’ve become expert in freight transportation by air and all its related services. We work closely with all major airlines around the world. Ongoing negotiations ensure that we always have the cargo space we need and the ability to offer you competitive rates – even during the high season.

Where possible, we’ll erect and dismantle Unit Load Devices (ULDs), reducing significantly the risk of damage to your shipment and saving you time and expense. We can do this because many of our freight stations have their own ground transportation at or around the airport.

How It Works

The tracking method that makes use of GPS as well as logistics databases to determine the current location of a person, vehicle, or object at any moment in time is known as Real-time Tracking. When a parcel is scanned, it is assigned to a vehicle and its position is constantly monitored. The main benefit of real-time tracking is that if a package gets stuck in traffic or a vehicle needs to take another route then the operator can be informed about it and an alternate solution can be found. The prospective client can also be informed of this change. The aim of RTT, in the long run, is to improve the overall performance of companies. Tracking parcels in real-time without giving sleepless nights to customer service is a great plus of RTT. It also ensures increased transparency and as a result, happy and satisfied clients.